Refund policy

At S D Trading Co, we are committed to providing high-quality T-Shirts and ensuring your complete satisfaction. If you are not fully satisfied with your purchase, we have established a straightforward and transparent return process.

1. Return Timeframe

  • 30-Day Policy: We provide a 30-day return window, meaning you have 30 days from the date of delivery to initiate a return request.
  • Acceptance: We accept returns for both defective and non-defective products.
  • Expiration: If more than 30 days have passed since your item was delivered, we cannot process a refund or exchange.

2. Return Eligibility & Conditions

For a return to be accepted, the product must satisfy these criteria:

  • Condition: The item must be brand new, unused, and in the exact condition you received it.
  • Packaging: The product must be returned in its original packaging with all inserts included.
  • Proof of Purchase: A valid receipt or order confirmation is mandatory for processing any return.

3. Return Shipping Costs

We are committed to maintaining clear and transparent return policies for our customers.

Defective, Damaged, or Incorrect Items: If your item arrives damaged or defective, please use the prepaid return label included in the package to return the item to us.

Customer Remorse (Change of Mind): If you wish to return an item due to a change of mind, ordering the wrong size or color, or personal preference, you are responsible for arranging the return label and covering all return shipping costs. Shipping fees are non-refundable.

4. Restocking Fees

  • No Hidden Charges: We do not impose any hidden costs on our returns. We do not charge any restocking fees. All eligible returns are subject to a $0 restocking fee.

5. Return Process Instructions

To start a return by mail, please complete the following steps:

6. Refund Issuance & Timelines

  • Inspection: After we receive and inspect your returned package at our facility, we will notify you regarding the approval status of your refund.
  • Refund Method: Approved refunds will be credited back to the original payment gateway, which is PayPal or Venmo.
  • Processing Time: Our refund process time is 7 Business Days once the return has been approved. Your financial institution may require additional time to post the funds to your account.
  • Currency: All refunds will be issued exclusively in the US Dollar ($).

7. Exchanges and Order Cancellations

  • Exchanges: Yes, we accept exchanges. To exchange an item, return the original product following the steps above and place a new order.
  • Cancellations: If you need to cancel your purchase, you must do so within our cancellation window of 24 Hours.

Contact information

Business Name: S D Trading Co

Business Type: Online Retail Store (Men’s T-Shirts, Polo Shirts & Casual Apparel)

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (PT)

Chat Support: Available 24/7

Customer Support Phone: +1 (619) 616-7996

Email: support@sdtradingco.shop

Business Address:

1201 1st St
1340 Orange Ave
Coronado, CA 92118
United States

Response Time: We aim to respond to all customer inquiries within 24 hours during business days.

Retail Store Information: S D Trading Co is an online retail store offering a carefully selected collection of men’s T-shirts, knitted polo shirts, crew neck shirts, and casual apparel. We are committed to providing customers across the United States with quality products, a convenient online shopping experience, and reliable customer support.